Refunds and Returns
Refund and Returns Policy:
At Wreckless Vape Company, we strive to ensure your satisfaction with our products. Please review our refund and returns policy below for a clear understanding of the guidelines and procedures.
E-liquid Returns: Due to health and safety reasons, we cannot accept returns or offer refunds on e-liquids unless the product is still sealed and in its original packaging. We understand that flavor preferences can vary, so we recommend carefully selecting your e-liquid flavors before making a purchase.
Hardware Returns: We offer a 30-day return policy for hardware items, in accordance with consumer rights. If you encounter any issues with your hardware item within 30 days of purchase, please contact our customer support team for assistance. Please note that this policy does not cover accidental damage caused by mishandling or misuse.
Return Conditions: To be eligible for a return, the item must be returned in its original packaging and in resellable condition. Please ensure that all accessories, manuals, and parts are included with the return. The item should be free from any signs of wear, damage, or alteration.
Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account.
How to Initiate a Return: To initiate a return, please contact our customer support team within the specified timeframe. Our team will guide you through the return process and provide you with the necessary instructions and return address.
We highly recommend using a trackable shipping method when returning items, as we cannot be held responsible for any lost or undelivered returns.
Exceptions: Please note that this refund and returns policy does not apply to personalized or customized items, or to products purchased from third-party retailers.
If you have any further questions or require assistance regarding our refund and returns policy, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction and assist you throughout the process.